Order Processing
All orders are processed within 1–3 business days (Monday – Friday) after payment is confirmed and stock is verified. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer, but we will notify you of any delays.

Shipping Destinations
We ship only to addresses within the 48 contiguous United States. We do not ship to Hawaii, Alaska, U.S. territories, islands, or military bases/APO/FPO. All orders outside of these areas will be canceled, and any payments refunded.

Shipping Methods and Delivery Times
We use reliable carriers to deliver your orders. Standard shipping within the continental United States generally takes 15–20 business days from the date of shipment.
Delivery times are estimates and are not guaranteed. Delays may occur due to public holidays, weather conditions, carrier issues, or other circumstances beyond our control.

Order Cut-Off Time
Orders placed before 05:00 PM EST (GMT-05:00) will be processed the same day. Orders placed after this time will be processed on the next business day.

Shipping Costs
We offer free standard shipping for all orders within the continental United States.

Customs, Duties, and Taxes
Since we ship exclusively within the United States, there are no customs duties, import taxes, or additional fees for our customers. All shipping costs are included in the delivery within the continental U.S.

Order Tracking
Once your order has been shipped, a confirmation email with a tracking number will be sent to you. Tracking information may take up to 24 hours to update after shipment.
If you do not receive tracking information or have trouble tracking your package, please contact us at service@luxuryeva.us.

Address Accuracy and Changes
Customers are responsible for providing accurate and complete shipping addresses.
If you need to update your shipping address after placing an order, please contact us immediately. We will attempt to update the address if the order has not yet been shipped.
We are not responsible for shipments delayed or lost due to incorrect, incomplete, or undeliverable addresses.

Lost, Damaged, or Delayed Packages
If your package is lost, damaged, or delayed during shipping, contact us immediately at service@luxuryeva.us.
We will work with the carrier to investigate and resolve the issue. Depending on the situation, a replacement or refund may be provided according to our return policy.
We are not responsible for delays caused by natural disasters, strikes, or other circumstances beyond our control.

Shipping Restrictions
Certain products may have shipping restrictions due to carrier regulations. Items considered hazardous, perishable, or otherwise restricted may not be eligible for standard shipping. Customers will be notified if their order contains such items.

Customer Responsibilities
Customers are responsible for:

Providing accurate shipping information
Monitoring tracking updates
Reporting lost or damaged packages promptly

Changes to Shipping Policy
We reserve the right to update, modify, or replace any part of this Shipping Policy at any time without prior notice. Changes will be reflected on this page. Your continued use of our website constitutes acceptance of the updated policy.

Email: service@luxuryeva.us
Phone:
Address:
Customer Service Hours: Monday–Friday, 9 AM–6 PM EST

Returns & Refunds Policy

At PRAJ, customer satisfaction is our top priority. We offer easy and reliable returns and exchanges to ensure a smooth and confident shopping experience.

1. Return & Exchange Window

Customers may request a return or exchange within 30 calendar days of delivery.
Requests submitted after 30 days may not be accepted.

2. Eligibility for Returns

Returns are accepted for items that are unused, unwashed, and in their original packaging.
Items must include all accessories, manuals, and tags.
Products that are damaged due to misuse, personalized, or made-to-order are not eligible for return.

3. Return Shipping

PRAJ covers all return shipping costs for eligible returns.
Do not ship items back to the original shipping address. The correct return address will be provided via email after your return request is approved.
Customers should securely package items to prevent damage during transit.

4. How to Request a Return or Exchange

Contact our customer service team to submit a return or exchange request:
Email: service@luxuryeva.us
Phone:
Provide your order number, item(s) to return, and reason for return.
Our team will review your request and provide the return shipping instructions and address.
Ship the item back within the approved time frame.

5. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 14 business days, depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item, we will guide you through the process after approving your request.
The replacement item will be shipped once the original item is received and inspected.

7. Non-Refundable or Non-Returnable Items

Personalized or made-to-order products
Items damaged due to misuse, accident, or neglect

8. Additional Notes

Ensure the return package clearly indicates your return authorization number (provided in email).
Retain tracking information until your return is processed.
Refunds may take longer to process if the return package is delayed or incorrectly labeled.

Shipping, Exchanges and Returns